Payment methods

We have the following means of payment: Visa, MasterCard, , Paypal and Bank Transfer.

Delivery times Peninsular Spain and the Balearic Islands: The delivery time varies from 1 to 3 working days depending on the day of the week that the purchase was made, since deliveries are only made from Monday to Friday.

Canary Islands, Ceuta and Melilla: Shipments to the Canary Islands, Ceuta and Melilla are served through Correos. Delivery time: 14-25 business days. In shipments that have the Canary Islands, Ceuta and Melilla as their origin and destination, any customs withholdings will not count for the purposes of the delivery time commitment.

Orders are prepared at the time the payment has been confirmed and at the following times:

Tuesday to Friday from 10:00 a.m. to 4:00 p.m.

Orders received outside of these hours will be prepared the following business day.

No shipments are made on Saturdays, Sundays or holidays.

Shipping costs

• The products purchased will be delivered to the address indicated in the order.
• The purchase invoices will be sent with the orders to the address indicated by the client in his registration in the nailandlash.com online store and can also be consulted in the registration account created by the client in the nailandlash.com online store.
• On Saturdays, Sundays and holidays there will be neither departure nor delivery of orders.
• Delivery will be made promptly under the responsibility of the carrier. The delivery schedule is between 9:30-20:00. We do not have route information, since these depend exclusively on the transport company, which are modified daily, depending on the load destined for the postal code or collection address. The service does not include calls prior to delivery, in the event of an incident due to absence at home, the courier will try to leave a note of passage, provided there is access to the mailbox or door, with your contact information to coordinate a new delivery attempt. delivery.
• An order is considered delivered at the time the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
• The price of shipments is reflected in the following list:

- Mainland Spain. We have the following rates and delivery options:

• €6 (VAT included) Standard Package - 3-5 business days
• €10 (VAT included) Express Mail - 24 hours business days

- Balearic Islands. We have the following rates and delivery options:

• €7 (VAT included) via Correos Paq Standard.

For free shipping, your order must be equal to or greater than 90 euros (VAT included). In the case of orders for products of less than 90 euros, the shipping costs amount to the prices indicated above.

- Canary Islands, Ceuta and Melilla:

• €9 (VAT exempt) via Post Office.

For free shipping, your order must be equal to or greater than 130 euros. In the case of orders for products of less than 130 euros, the shipping costs within the peninsula amount to the prices indicated above.

Claim of undelivered orders

The consumer and/or user, after receiving an email that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact LASHES BY YV by phone 604277809, WhatsApp 604277809, by the form contact or by mail: vikherko@gmail.com to clarify the cause of the delay.

Once the claim has been obtained, https://lashes-yv.com/ will contact the consumer and/or user in order to explain what happened and reach an agreement on what happened.

In the latter case that https://lashes-yv.com/ does not have availability of the contracted good, the consumer and/or user will be informed of this lack of availability and in the shortest possible time they will receive from https://lashes-yv .com/ the amounts paid.

Cancellations

If, once the purchase is made, you wish to cancel an order that has not yet been issued, it can be done as long as it is indicated through the contact form established for this purpose in the "contact" section or in writing to the email address vikherko@gmail .com customer service form or by phone at number 604277809 or by WhatsApp 604277809, indicating the number of the order to be cancelled.

Return Policy

What is the return period?

The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without giving a reason and without any costs, with the exception of the shipping costs borne by the consumer and/or user.

The following exceptions are established (among others) in the exercise of the right of withdrawal and are expressly included in the Law on Consumers and Users, namely:

• Supply of goods manufactured to the consumer's and/or user's specifications or clearly personalized.
• Supply of goods that may spoil or expire quickly.
• Supply of sealed goods which are not suitable for return for health or hygiene reasons and which have been unsealed after delivery.
• Delivery of goods which, after their delivery and taking into account their nature, were inseparably mixed with other goods.
• The refund will be made using the same payment method that the user used to make the purchase.

The returned product must be in the same condition in which it was received, i.e. in perfect condition and, of course, it must not be found damaged, battered or with convincing evidence of use that prevents the same product from being sold again. To send it, it must be done in a suitable package that protects it during the journey.

Can I return it to the store?

Yes. Our store is located at Calle Joaquin verdugo landi, 1, 29007 Malaga, Spain.

If I return, will I be refunded the shipping costs I paid at the time of purchase?

Only when returning the entire order and for exceptional reasons (defects, errors in dimensions and/or curvature, products that do not correspond to the purchased, etc.). For this you have to contact our customer care department through this email vikhero@gmail.com by WhatsApp on +34604277809.

Procedure:

To exercise his right of withdrawal, the consumer and/or user has a period of 14 calendar days. To do this, fill out the form established for this purpose in the "My Account" section or make another type of unequivocal statement about your decision to withdraw from the sales contract.

Whether or not otherwise, your message must include the following information:

• Your identification data: name and address
• The order number that appears on the invoice that was sent to you with the purchased item The name of the purchased item
• Your willingness to withdraw from the sales contract
• Date of communication
• If you are not sending the request electronically (eg by post), it must be signed.

From the date you inform us of your decision to cancel the purchase, the consumer and/or user has a period of 14 calendar days to return LASHES BY YV in perfect condition (transparent boxes, blister packs, etc.) the purchased property together with a copy of the invoice to purchase LASHES BY YV will promptly notify the consumer and/or user via email or WhatsApp of confirmation of receipt of said recall along with shipping instructions to the consumer and/or user. Upon receipt of the product or the consumer and/or user providing reliable evidence of the product return, nailandlash.com will deliver the amounts provided by the consumer and/or user without undue delay.

If the product has a defect or is not exactly what the consumer and/or user ordered, in this case the store will bear the shipping costs. If the consumer and/or user returns the product because they did not want it, using the Withdrawal Law, the shipping costs will be covered by the consumer and/or user, despite the fact that they took advantage of free shipping.

Shipping costs (both shipping and return) will only be refunded when LASHES BY YV is responsible for the reason for the return (sending the wrong product, product in poor condition, etc.) and in the event of a recall.